Sometimes staff members must speak to residents and their guest to remind them of various policies and procedures and to document policy violations. The staff members are doing their job and no resident should verbally abuse them through shouting, being argumentative, or making rude, vulgar, indecent, or obscene comments and/or gestures toward the staff. Incidents of this nature will automatically be sent to the Housing Manager and dealt with accordingly. If a resident feels they have been verbally abused by a staff member or fellow resident they should contact the Housing Manager immediately.